keycap quality & care

quality

overview

keycap manufacturing is a labour intensive process which includes picking, processing and aligning and can create slight variations and tolerances between each keycap. there are a number of guidelines and quality control procedures in place to limit the number of keycaps that do not meet our quality standards. however, there are certain quality expectations that are considered acceptable and can only be seen upon closer inspection.

legend alignment

there will be some alignment tolerances between keycaps. the dye sublimation alignment process is done by hand, which inevitably results in slight positional variations.

slight warping

spacebar warpage is more noticeable than other keycaps as they are bigger pieces that are manufactured at very high temperatures. we have guidelines in place to limit the number of extreme cases of warpage.

colour fading

some fade can be seen at the bottom of reverse dye sublimated keycaps. this is a normal and acceptable part of reverse dye sublimation limitations and is not exclusive to osume keycaps! please contact customer service if you believe that the fading you are experiencing is excessive.

colour discrepancies

there will be differences in colors seen in renders and in real life. this is due to various factors, including monitor differences, your specific lighting circumstances, and colour matching processes. multiple rounds of colour matching are done and then approved by the designer to ensure the product is as representative of the renders as possible.

care

our keycaps source from pure PBT plastic that are shine resistant and maintain their smooth texture. we recommend not to eat or serve drinks near the keycaps. corrosive liquids can cause discolouration and permanent staining of the keycaps.

if staining or spillage occurs, please remove keycaps from the keyboard and put them into a container or bowl of warm water with dish detergent soap. allow the keycaps to sit for 1 minute. gently wipe keycaps with a towel to remove tough stains or dirt. rinse keycaps and use a towel to dry them. let the keycaps air dry for a few hours before placing them back on the keyboard.