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Find answers to your questions


what are the shipping costs?

we offer free shipping for orders in Canada and the United States on orders over $125 USD. 


  • free shipping on orders over $125 USD
  • $10 USD flat on orders under $125 USD

United States

  • free shipping on orders over $125 USD**
  • $10 USD flat on orders under $125 USD
  • 2 business day DHL** live rates*

rest of world***

  • DHL live rates*
  • PostNL live rates*
  • APC live rates*

*live rates are calculated by our respective couriers during checkout and can vary from country to country. some live rate shipping options may also not be available in your country

**for shipments to United States, there is no duty, taxes or processing fees for orders under $580 USD when using DHL or USPS.

***please note that order values will be fully declared, and duties and taxes may apply to international regions. osume will not be responsible for any customs and duties charged to a customer.

what countries do we ship to and what shipping service do we use?

USPS, DHL, Canada Post, Fleet Optics and ICS Courier
United States

DHL, APC Logistics and PostNL
Rest of world
*some country restrictions may apply, you may confirm country eligibilities during checkout

how long will my order take to be processed?

fulfillment/processing times normally take around 2-5 business days (this excludes any weekends, potential holidays and breaks). if you place your order during high volume drops, packing your order can take up to an extra 5 business days (total of 10 business days). please note that we're a small team trying our best to get to your order as soon as possible and your patience is much appreciated during this time!

how long will my order take to arrive to me once its shipped?

United States - 1-14 business days
Canada - 1-9 business days
International - dependent on shipping option chosen during checkout

please note that these are only estimates provided by the shipping courier and exceptions apply. 

do you offer local pickup?

we offer local pickup at our storefront located in Markham, Ontario, Canada during limited hours. our pickup time is as follows:

- Thursday 12:00PM to 7:00PM ET
- Saturday 12:00PM to 7:00PM ET

pickup at:

1-151 Bentley St,
Markham, L3R 3X9

if you are unable to pickup your order within 3 weeks after receiving the pickup confirmation, your order will be automatically cancelled.

if you are unable to make it for pickup, please contact customer service at your earliest convenience to schedule shipment instead. please note that if your order is below the $125 USD threshold that an invoice may be sent to cover shipping costs.

Updated on 11 Jun 2024