can I modify my order? modifications are accepted as long as your order has not been processed. please note that submitting a ticket takes around 1-2 business d...

osume places great emphasis on providing customers with a positive experience and works to resolve all issues related to your orders. for any order related conc...

before initiating your online return, you must contact customer service at hello@osume.com for your next steps. online returns that have not been processed by o...

review guidelines and points policy to maintain the quality and fairness of our review system, the following guidelines apply: eligible reviews reviews must b...

rewards program terms & conditions the osume rewards program is our way of saying thank you for supporting us. please review the following terms to understand h...

what are the shipping costs? we only ship with duties delivered paid (ddp) service so there will not be any unexpected costs. we offer free shipping with taxes...

keyboards warranty coverage our keyboards are eligible for limited warranty support for up to one year from purchase date. we warrant the product to remain in w...