shipping
what are the shipping costs?
we offer free shipping on orders over $150 in Canada and the United States.
Canada
- free shipping on orders over $150 CAD
- $8 CAD flat rate on orders under $150 CAD
United States
- free shipping on orders over $150 USD*
- currently not shipping to the US due to ongoing tariffs, we are looking to resume shipments in 1-2 months
*duties and tariffs are fully covered by us
rest of world* **
live shipping rates available at checkout via:
- DHL
- FedEx
- PostNL
- APC Logistics
*rates are calculated in real time and may vary depending on your location and courier availability.
**international orders will be fully declared. duties and taxes may apply based on your region, and osume is not responsible for any additional charges at customs.
where do orders ship from?
we’ve recently introduced regional fulfillment to help you receive your orders faster and with lower shipping costs.
- Canada: ships from our main warehouse in Canada
- United States: ships from our US warehouse (estimated launch in 1–2 months)
- rest of world: may ship from either our Asia warehouse (limited product availability) or our main warehouse in Canada
our system will automatically determine the most efficient shipping method based on product availability and your location. in some cases, your order may be split across multiple shipments (e.g., part from Asia, part from Canada).
to check what’s available for your region, click “show product availability” on the product page.
what countries do you ship to, and which services do you use?
we ship to most countries using the following partners:
Canada & United States*
- UPS
- USPS
- DHL
- FedEx
- Canada Post
- Ecom Logistics
- Fleet Optics
- ICS Courier
rest of world**
- DHL
- FedEx
- APC Logistics
- PostNL
*for orders with free shipping, the most suitable courier based on your location will be selected during processing
**country eligibility can be confirmed during checkout. some restrictions may apply.
tracking not working?
sometimes the default tracking link doesn’t reflect the correct courier. if your shipping carrier is Fleet Optics, ICS Courier, Ecom Logistics, Intelcom, Dragonfly, PostNL, or APC, please use this alternative tracking page:
how long does order processing take?
- standard processing: 1–2 business days
- high volume launches: 2–10 business days
we're a small team and appreciate your patience during busy periods, holidays, and restocks!
how long does shipping take?
- United States: 1–10 business days
- Canada: 1–7 business days
- International: varies by service selected at checkout
these are estimates provided by the courier. delays may occur due to customs, weather, or carrier disruptions.
do you offer local pickup?
yes! you can pick up your order from our Markham, Ontario storefront during the following hours:
- Thursday: 12:00pm – 7:00pm ET
- Saturday: 12:00pm – 7:00pm ET
pickup location:
1-151 Bentley St,
Markham, ON L3R 3X9
if you cannot pick up your order within 3 weeks of receiving your pickup confirmation, it will be automatically cancelled. need to switch to shipping instead? contact us—we're happy to help! (note: if your order is under $150 CAD, we may invoice you for the shipping cost.)
