shipping
what are the shipping costs?
we only ship with duties delivered paid (ddp) service so there will not be any unexpected costs. we offer free shipping with taxes and duties included in these select countries.
Canada
- $8 CAD flat rate on orders under $150 CAD
- free shipping on orders over $150 CAD
United States
- $8 USD flat rate on orders under $150 USD
- free shipping on orders over $150 USD
Australia
- $8 AUD flat rate on orders under $150 AUD
- free shipping on orders over $150 AUD
Singapore
- $8 SGD flat rate on orders under $150 SGD
- free shipping on orders over $150 SGD
South Korea
- ₩8,000 KRW flat rate on orders under ₩150,000 KRW
- free shipping on orders over ₩150,000 KRW
Japan
- ¥800 JPY flat rate on orders under ¥15,000 JPY
- free shipping on orders over ¥15,000 JPY
China
- ¥28 CNY flat rate on orders under ¥500 CNY
- free shipping on orders over ¥500 CNY
Hong Kong
- $28 HKD flat rate on orders under $500 HKD
- free shipping on orders over $500 HKD
Macao, Malaysia, New Zealand, Taiwan, Thailand, Vietnam
- $8 USD flat rate on orders under $150 USD
- free shipping on orders over $150 USD
rest of world*
live shipping rates available at checkout via:
- DHL (Taxes and Duties Included)
- FedEx (Taxes and Duties Included)
*rates are calculated in real time and may vary depending on your location and courier availability.
product prices in eur € and gbp £ are vat-inclusive
where do orders ship from?
we’ve recently introduced regional fulfillment to help you receive your orders faster and with lower shipping costs.
- Canada: ships from our main warehouse in Canada
- United States: ships from our US warehouse
- Asia / Oceania: ships from our Asia warehouse
- includes Japan, South Korea, China, Singapore, Australia, New Zealand, Hong Kong, Malaysia, Thailand, Taiwan, Vietnam, Macao
- rest of world: our main warehouse in Canada
our system will automatically determine the most efficient shipping method based on product availability and your location.
what countries do you ship to, and which services do you use?
we ship to most countries using the following partners:
Canada & United States*
- UPS
- USPS
- Canada Post
- Ecom Logistics
- Fleet Optics
- ICS Courier
rest of world**
- UPS
- DHL
- FedEx
*for orders with free shipping, the most suitable courier based on your location will be selected during processing
**country eligibility can be confirmed during checkout. some restrictions may apply.
tracking not working?
sometimes the default tracking link doesn’t reflect the correct courier. if your shipping carrier is Fleet Optics, ICS Courier, Ecom Logistics, Intelcom, Dragonfly, PostNL, or APC, please use this alternative tracking page:
how long does order processing take?
- standard processing: 1–2 business days
- high volume launches: 2–10 business days
we're a small team and appreciate your patience during busy periods, holidays, and restocks!
how long does shipping take?
- United States: 2-5 business days
- Canada: 1–7 business days
- International: varies by service selected at checkout
these are estimates provided by the courier. delays may occur due to customs, weather, or carrier disruptions.
do you offer local pickup?
yes! you can pick up your order from our Markham, Ontario storefront during the following hours:
- Thursday: 12:00pm – 7:00pm ET
- Saturday: 12:00pm – 7:00pm ET
pickup location:
1-151 Bentley St,
Markham, ON L3R 3X9
if you cannot pick up your order within 3 weeks of receiving your pickup confirmation, it will be automatically cancelled. need to switch to shipping instead? contact us—we're happy to help! (note: if your order is under $150 CAD, we may invoice you for the shipping cost.)
